OBJECTIVES

The objective of this program is to turn the organics waste into compost, in particular to:

· Keeping organics (food scraps and garden waste) out of landfill

· Creating soil amendment

· Reducing/offsetting the GHG's

TECHNICAL

THE PICK UPS

· Urban Compost Bali provide collection unit (bucket or bag) for accommodating the organics produced by client – the organics should be put inside the collection unit by the clients themselves. We don't collect any organics that is not inside our collection unit.

· The pickups will be done in a fixed day in a week, based on your area, will be informed by our customer service in the beginning of the service. In case there is a change, it will be informed in a day before.

· The collection unit number and the pickups frequency are based on information you have filled in the signup form.

· The pickup point must be fixed in one location – Urban Compost Bali don't responsible to the collection unit that isn't put in the pickup point.

· Once they are picked up, Urban Compost will give back as many clean collection units as we take.

· The fixed pickup day will be informed and may be changed anytime with early notifications.

THE COMPOSTING

· All organics collected are sent to either Urban Compost HQ or composter partner.

· All the organics will be through aerobic composting process.

· The finished compost will be given back or donated in a way based on information you have filled in the signup form.

FEE

· The service fee is based on the plan you have chosen in the signup form.

· The service fee may be updated anytime with prior notification – can always be seen in the official website page of Urban Compost Bali.

DURATION

· The service valid as long as the service fee is paid.

· For the business account, the service will be bound with working contract that must be signed off by the clients and Urban Compost Bali.

· The minimum service term is 3 months (90 days).

· The service can be paused with notification from the client as long as 2 months (60 days) in maximum – then the validity of service will be extended.

PAYMENT

· Payment should be made in advance.

· For service extension, client will be invoiced in 15 days before the previous service due date.

· The payment should be made by bank transfer.

CANCELLATION

· The service can be cancelled anytime by the client with early notification.

· The cancelled service cannot be refunded.

COMPENSATION

· The collection unit (the bucket and the bag) remains Urban Compost Bali properties but is under responsibility of the client.

· If the collection unit go damaged or missing (including the lid), a compensation is applied, that is:

• Rp 25,000 each bucket (8L)

• Rp 55,000 each bucket (20L)

• Rp 55,000 each bag

YOUR PRIVACY MATTERS

Urban Compost Bali is committed to protecting your personal information.

WHAT WE COLLECT

We collect basic information such as your name, phone number, address, and service details in order to manage your subscription, schedule pickups, and communicate with you regarding our services.

HOW WE USE YOUR DATA

Your data will not be sold or shared with third parties without your consent, except when necessary to operate our services — for example, with our pickup team or relevant partners.

DATA SECURITY

We take reasonable steps to ensure your personal information is secure and only used for service-related purposes.

YOUR CONSENT

By using Urban Compost services, you agree to the collection and use of your information in accordance with this Privacy Policy.

POLICY UPDATES

We may update this policy from time to time to reflect changes in our services or operations.

CONTACT

For any questions, reach us at info@urbanbiologistbali.com.